Blockbuster Video definitely uses technology in their stores. The main system they use called the Point of Sales System (POS) is used on all the main computers. This helps the store to keep track off accounts and it stores all the customer information. It also stores all the inventory numbers and helps employees to see what movies are carried and if they are only for rent or sale. The POS is an ERP system because it keeps track of what items are being sold and then these numbers are sent to the distribution center. With these numbers distribution can see what items need to be ordered because they are selling well in a specific store.
Blockbusters POS system is very old it hasn’t been update since 1991. The new CEO James Keys plans on updated these systems to get them up to the times. Blockbuster could really improve their in store system by using the internet in there POS system. Each store right now can only see what is carried in there inventories and cannot receive customers information from other stores if they have never been to that specific location. I think by integrating the internet it can connect the systems together and allow a much more convenient environment for the customers. It would help the stores to locate if another store has a movie that the customer wants. Currently the only way to locate a movie at another location is calling all the stores around you, this is very time consuming and sometimes not very efficient.
Blockbuster also has another system they use called Compass and the system does use the internet to connect managers and employees to corporate. It allows employees to clock in for their shifts and it allows managers to receive email from corporate about changes in store appearance and how the store is doing on sales. It is also a great way for district and regional managers to connect with the stores General Managers in there regions. Instead of having to call the stores to tell them the areas they are faltering in they can send an email that shows all the numbers and areas that need to be worked on. With this system all employees can partake in e-courses that help train employees to Blockbuster Standards. It helps new hires to learn all about policies and procedures and it helps potential promotional employees to learn about managerial procedures.
Blockbuster uses the internet also to connect their customers to the online program that they offer. Blockbuster is an e-retailer and e-service company. They have a website that customers can go on to purchase movies and games that they couldn’t find in the store/s that they visited. They also offer a service online which allows customers to order rentals to be delivered to them instead of having to leave there house. If they have any issues they have a number that they can contact for the online service.
Blockbuster can really integrate their stores by bringing in the internet into the stores main systems. This can make helping the customers so much better, possibly making more money for the company because the customers needs are being met better then before. It’s all about spending money to make money so if they could just take that next step and upgrade their POS system then they could better help everyone around them.
Blockbusters POS system is very old it hasn’t been update since 1991. The new CEO James Keys plans on updated these systems to get them up to the times. Blockbuster could really improve their in store system by using the internet in there POS system. Each store right now can only see what is carried in there inventories and cannot receive customers information from other stores if they have never been to that specific location. I think by integrating the internet it can connect the systems together and allow a much more convenient environment for the customers. It would help the stores to locate if another store has a movie that the customer wants. Currently the only way to locate a movie at another location is calling all the stores around you, this is very time consuming and sometimes not very efficient.
Blockbuster also has another system they use called Compass and the system does use the internet to connect managers and employees to corporate. It allows employees to clock in for their shifts and it allows managers to receive email from corporate about changes in store appearance and how the store is doing on sales. It is also a great way for district and regional managers to connect with the stores General Managers in there regions. Instead of having to call the stores to tell them the areas they are faltering in they can send an email that shows all the numbers and areas that need to be worked on. With this system all employees can partake in e-courses that help train employees to Blockbuster Standards. It helps new hires to learn all about policies and procedures and it helps potential promotional employees to learn about managerial procedures.
Blockbuster uses the internet also to connect their customers to the online program that they offer. Blockbuster is an e-retailer and e-service company. They have a website that customers can go on to purchase movies and games that they couldn’t find in the store/s that they visited. They also offer a service online which allows customers to order rentals to be delivered to them instead of having to leave there house. If they have any issues they have a number that they can contact for the online service.
Blockbuster can really integrate their stores by bringing in the internet into the stores main systems. This can make helping the customers so much better, possibly making more money for the company because the customers needs are being met better then before. It’s all about spending money to make money so if they could just take that next step and upgrade their POS system then they could better help everyone around them.
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